Frequently Asked Questions

Click the tracking link in your shipping confirmation email, or log into your account and visit the "My Orders" page.

Orders can be cancelled within the same timeframes as changes (2 hours for in-stock, 24 hours for custom/made-to-order). Once production begins or the item ships, cancellation is no longer possible, but you can initiate a return within our [30-day] return window.

You can modify your order within 24 hours of placement by contacting customer support.

Yes, all lab-grown and natural diamonds come with GIA/IGI certificates.

We accept major credit and debit cards, PayPal, Shop Pay, Google Pay, Apple Pay, and other secure payment methods available at checkout.

Yes. All transactions are processed through secure, encrypted payment gateways to help protect your personal and payment information.

Your payment is authorized and processed when you place your order. Custom or made-to-order items may follow a different payment schedule as outlined during checkout.

The ability to use multiple payment methods depends on the payment options available at checkout.

Production and delivery times vary depending on the jewelry style. Estimated shipping times are displayed on each product page and at checkout.

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number to monitor your delivery.

Yes. We offer free shipping on eligible orders within the United States. Additional charges may apply for international shipping.

Most orders require processing before shipment. Custom-made and personalized jewelry may require additional production time.

We accept returns on eligible items within our return window. The jewelry must be unworn, in its original condition, and returned with all original packaging.

Orders can only be canceled or modified before production or shipment begins. Please contact us as soon as possible if you need to make changes.

Yes. Eligible items may be exchanged according to our Exchange Policy. Contact our customer support team for assistance.

If your package is lost in transit, contact our customer support team. We'll investigate with the shipping carrier and help resolve the issue.

Contact our customer support team with your order number to request a return authorization. We'll provide instructions for returning your item.

Yes. They have the same chemical composition (carbon), crystal structure, and physical properties as mined diamonds. The only difference is their origin.

Lab-grown diamonds typically cost 30% to 50% less than mined diamonds of equal quality, allowing you to get a larger or higher-spec stone for the same budget.

No. Because they are physically identical to mined diamonds, they are just as hard (10 on the Mohs scale) and will retain their brilliance forever with normal care.

They offer the ultimate combination of luxury and value: you get a genuine, high-quality diamond that is ethically sourced and environmentally conscious, often at a fraction of the price of a mined stone.

They are created in a lab using two methods: High Pressure High Temperature (HPHT) or Chemical Vapor Deposition (CVD). These processes replicate the natural conditions under which diamonds form in the earth.

You can determine your ring size using our online Ring Size Guide, a printable ring sizer, or by visiting a local jeweler for a professional measurement.

Yes. All rings on Diamond Eternity are listed in standard US ring sizes.

If you're unsure of your size, we recommend using our Ring Size Guide or contacting our customer support team for assistance before placing your order.

If your ring doesn't fit, please contact us as soon as possible. We'll guide you through our resizing or exchange process based on the ring style and our policy.

Yes. Wider bands generally fit more snugly than thinner bands. We may recommend ordering a half size larger for wider band styles.

Yes. All Diamond Eternity jewelry is covered by our warranty against manufacturing defects. Please refer to our Warranty Policy for complete details.

Yes. Our lab-grown diamond and moissanite rings are designed for everyday wear. However, we recommend removing your jewelry during heavy lifting, sports, swimming, or household cleaning.

Yes. We offer ring resizing for most ring styles. Some eternity bands and custom designs may have resizing limitations.

We recommend having your ring professionally inspected every 6 to 12 months to ensure the setting remains secure.

Clean your jewelry regularly with warm water, mild soap, and a soft brush. Avoid harsh chemicals and store each piece separately to prevent scratches.

Yes, we offer engraving on selected engagement rings, wedding bands, and fine jewelry.

State whether engraving is complimentary or if there's an additional fee.

The character limit depends on the ring style and size. Most rings can accommodate approximately 15–20 characters.

Yes, engraved jewelry may require additional processing time before shipping.

Not all rings are suitable. Very thin bands, eternity bands, or intricate designs may have limited engraving space.